Who is responsible for the fuel costs during the rental period?
The renter is responsible for returning the car to the owner with the same amount of fuel as it had when the rental started. Consequently, the renter is responsible for the fuel costs during the rental period.
How is the fuel level registered?
When the renter picks up the car, the owner must record the current fuel level in the rental contract. The same applies when the car is returned and the rental contract ends.
In Keyless rentals, most Keyless cars automatically report the fuel level to the rental contract, so the renter doesn't need to fill it in themselves. If the car doesn't automatically report the fuel level, or if the reported level is incorrect, the renter needs to manually update the correct information in the GoMore app.
What happens if the renter returns the car with less or more fuel than initially in a non-Keyless rental?
If the car is returned with a lower fuel level than when picked up, this should be noted in the rental contract within the app. Additional costs can be entered into the app's "additional costs" field, after which the app recommends that the car owner and the renter agree on fuel cost reimbursement directly upon return.
When the amount is entered into the app's "additional costs" field, the fuel charge will be automatically deducted from the payment card that the renter registered when booking the rental car. The renter will receive notification via text message and email from GoMore regarding the charge and deduction from the card, which will indicate the deducted amount. GoMore will charge the renter's payment card for the agreed-upon amount within 4 days after the end of the rental and transfer the amount to the car owner's earnings.
What happens if the renter returns the car with less or more fuel than initially in a Keyless rental?
If the car is returned with a lower fuel level than when picked up, this should be noted in the rental contract within the app (unless the fuel level was automatically reported). In this case, the renter will be automatically charged according to our rental terms, and the amount will be credited to the car owner's GoMore earnings.
If there's more fuel in the car upon return than when picked up, the credit will be deducted from the car owner's GoMore earnings and transferred to the renter's GoMore earnings.
Is the car required to be fully fueled when picking up the car?
GoMore recommends that car owners provide the car with a full tank of fuel, making it easier for the renter to remember the fuel level at the handover. However, this is not a requirement!
If you have additional questions about agreeing upon or paying for fuel costs not included in the rental contract, please contact GoMore's support, and we will assist you in resolving the matter!
How is the fuel level registered in a Keyless rental for a gas + petrol hybrid?
Currently, the Keyless app cannot read both fuel tank levels simultaneously in a dual-fuel hybrid. Therefore, the gas level can be recorded in the rental agreement by taking a picture of the dashboard gauge indicating the gas tank level during both pickup and return. This picture can be sent to the GoMore chat between the renter and car owner. Based on the picture, the fuel levels in both tanks can be assessed after the car is returned. The images taken at the beginning and end of the rental should display both gauges.
The renter should return the car with both tanks at the same level as at the start of the rental; any missing fuel will be charged to the renter afterward.
Charging Electric Cars
Unless otherwise agreed upon between the renter and owner, the renter must return the electric car to the owner with the same charge level as it had when the rental started. Hence, the renter is generally responsible for the charging costs during the rental period.
However, you can learn more about charging electric cars in non-Keyless rentals here and in Keyless rentals here.