Damage report

GoMore and our insurance partner Omocom require documentation and evidence that the damage occurred during the rental period. In order for GoMore to process and resolve matters related to damage compensation in collaboration with Omocom, it is crucial that both renters and car owners report new damages according to the following instructions.

Non-Keyless Rentals

Upon Car Return

If any damage occurs during the rental period or if new damages are discovered upon returning the car, these should be directly reported in the rental completion agreement. GoMore will objectively assess the new damage report in accordance with our rental and insurance terms, and then get in touch with the parties involved.

You can learn more about what to do in case of damage during the rental period here.

Reporting Damage After the Car has been Returned and both Parties have signed the Rental contract upon Return

If the rental period has ended and no new damages have been reported in the rental contract, GoMore cannot guarantee that subsequently reported damages will be covered under Omocom's group insurance. GoMore needs to be able to verify damages caused by the renter and distinguish them from possible damages that occurred after the rental or pre-existing ones. There must be clear evidence that the damage occurred during the rental period. The car owner can report new damages via email to GoMore's customer service. The email should indicate which rental is suspected to have caused the damage, describe the damage, and include clear pictures of the damage. If we can proceed with the damage through our insurance company according to our rental and insurance terms, you will be asked to fill out a damage report following the instructions you receive from GoMore. Subsequently, the damage report will be forwarded to the insurance company Omocom for further processing.

Keyless Rentals

If any damage occurs during the rental period, the renter must document the new damages in the rental end contract upon return.

For Keyless rentals, the car owner should inspect the car after it has been returned. If the car owner notices any previously undocumented new damages, they should document them and report the damages to GoMore within 48 hours of the rental's end using the damage report form. The damage report form can be accessed by selecting the relevant rental and clicking on "Report damage". Upon receiving the car owner's damage report, GoMore will assess the new damage report objectively in accordance with our rental and insurance terms. After this, GoMore will get in touch with both the renter and the car owner, providing more detailed instructions on the progression of the damage compensation process.

Feel free to reach out to us if you have any questions regarding damage reports!