Why is the rental contract important in Keyless rentals?

In Keyless rentals, the renter always completes the rental contract independently using the GoMore app on their phone. Since the rental contract is made individually, it is particularly important to carefully document all existing damages in the rental contract, so that we have evidence of any pre-existing damage. If existing damages are not noted in the contract, we assume, according to our rental terms, that the car was undamaged at the start of the rental. By taking possession of the car, renters accept the condition of the car as described in the contract. So we suggest to take the time to carefully inspect the car and fill out the rental contract without any hurry.

According to our terms, renters are responsible for any damage that occurs to the car during the rental period unless they can provide irrefutable evidence that the damage existed before the rental started. To avoid unclear situations regarding the timing of the damage (whether it occurred before or after the start of the rental), it is necessary to make a note of this in the rental contract. This way, as a renter, you can secure your rights, and we have as much information as possible about the situation.

Owner's Responsibilities in Keyless Rental

Although the renter completes the rental contract independently in Keyless rentals, the car owner should inspect the car within 48 hours after the car is returned. If the car owner discovers undocumented damages within 48 hours after the end of the rental, they should document them and report the damages to GoMore using the claims form. When the car owner opens and drives the car after the end of the rental, they accept the car's condition as confirmed and described by the previous renter in the rental end contract. Therefore, it is important for the car owner to check the car's condition within 48 hours after the rental ends and report any damages before using or moving the car.

You can find instructions on how to start and end a Keyless rental using the GoMore app here.