Did you receive your first rental request? Read this, so you know what to do next!

When you have created a car listing on GoMore, our renting members can freely view your car profile on our search page and can now send you rental requests. In this guide, we provide practical instructions on what to do after you've received your first GoMore rental request.

Can anyone request to rent my car?

No, they cannot. Before renters can send rental requests to car owners through GoMore, they must authenticate themselves as verified members in our service. This requires renters to undergo a safety check developed by GoMore, where they authenticate themselves using a strong electronic identification method, upload photos of their face and driver's license, and provide other basic information about themselves, such as address, phone number, profession, education, etc.

GoMore then reviews this information, verifies the renters' financial capacity, and either confirms or denies the renter request. The purpose of all this is to ensure that only reliable and financially capable individuals can send rental requests. This way, car owners can confidently accept rental requests from first-time renting members before they have had the opportunity to collect reviews indicating their reliability from previous rentals on GoMore.

Where can I find the received rental request and what does it look like?

GoMore forwards rental requests to car owners through three channels: SMS text messages, push notifications on the GoMore app or website profile, and email to the owner's provided address.

If you can't find the rental request, please check your notification settings by navigating to: Account -> Notifications -> Rentals -> And clicking on the channels (see the image below) through which you want to receive notifications. We recommend at least activating SMS messages so that you can see incoming rental requests directly on your phone's home screen!

The rental request includes the renter's name, requested rental period, and your net earnings that you will make from the rental if you accept it.

Please note that your response time to rental requests and your acceptance rate impact the placement of your car profile in GoMore search results. Additionally, we encourage renters to send multiple rental requests to different owners simultaneously to improve their chances of securing a car when needed.

Since the owner who confirms the first reservation gets the booking for themselves (GoMore automatically cancels other reservations), we recommend quick and affirmative responses! This way, you'll receive more suitable rental requests and, consequently, more earnings. Moreover, you'll be helping renters who need cars, and renters appreciate prompt responses, making it likely they'll choose to rent from you in the future.

I accepted the rental request - what's next?

Great! Your first GoMore rental is now reserved. Next, we recommend navigating to your mobile device's app store (Google Play for Android or the App Store for Apple) and downloading the GoMore app. You can log into the app using the same credentials you used to create your car profile. Through the app, you can manage your reservations, communicate with renters, and update your account and car settings.

We recommend that you contact the renter through the "Messages" view where you can discuss practical arrangements for pick-up. The renter will see your car's location once you confirm the reservation, and a communication channel will open between you. Through messages, you can also agree on any changes the renter may want to make to the reservation before the rental period begins.

If the car owner needs to cancel the reservation, you can read additional information about cancellation situations here.

Car handover and the rental contract in the owner's GoMore app

Before the rental period starts, prepare your car for rental. Ensure that it is clean, and there is enough fuel in the tank. Filling out the rental agreement with the GoMore app is easy, and everything will be securely documented and stored digitally! By using the app, you also ensure coverage for insurance, as in case of damage, we can compare the documented condition of the car in the app with the images taken at the time of handover.

If you wish, you can take additional photos with the renter using your own phones, for example, of the car's interior.

Car handover and the rental contract in the owner's GoMore app: https://help.gomore.fi/article/1962-how-to-sign-the-rental-contract-in-the-gomore-application

As the start of the rental period approaches, we recommend that you, as the car owner, carefully inspect the car and note all existing damages in the app. You can add these damages to your car profile in the app under "Update existing damages" or alternatively in the car's details under "Damage and claims."

Please remember to remove all personal items and unnecessary detachable accessories from the car. Also, remove the registration certificate's notification part (part 2), which should not be kept in the car during the rental period.

The car's information form is available in the rental details and also in the renter's own GoMore app or alternatively on our website here.

Note that the car information form includes only information intended for private car rentals. If it's a commercial vehicle, the instructions are provided by the insurance company that insures the commercial vehicle. Therefore, you can create your own instructions for the renter on how or where to contact in case of any issues during the rental period.

Before handing over the car to the renter, the car owner and renter together fill out the pre-filled rental contract which can be found immediately after accepting the reservation in the car owner's GoMore app under "Rental details." It's advisable to start filling out the rental agreement about 5-10 minutes before the rental period begins so that you both have time to fill in and go through all sections calmly. The app guides the user through the filling process, documenting the renter's details, existing damages, the car's external condition from 8 different angles, the odometer reading, and fuel level at departure.

Finally, both the renter and the owner see their own versions of the summary. If everything is clear, both parties accept the terms of use and insurance, sign the rental agreement, and the rental can begin. GoMore automatically sends copies to both the renter and the owner's email right after the signatures. Please note that the insurance coverage begins only when the rental starts, so the rental contract warns the user if the filling is started too early (e.g., 30 minutes before the rental starts).

If the car owner cannot personally hand over the car to the renter, they can ask a friend or spouse to help with the handover and fill out the agreement together with the renter. In this case, the person handing over the car must have access to the car owner's GoMore app. However, the renter who booked the car through GoMore must always be the same person. This also applies to the return; for example, your friend can receive the car when the rental ends and sign the return agreement on your behalf, but the renter must always be the person who booked the car.

During the rental

If any problems arise during the rental, instructions for most of these can be found either in the "If something unexpected happens" or on our FAQ page. You can always contact us during our customer support opening hours on weekdays from 9 am to 12 pm & 1 pm to 4 pm by phone at +358 (0)9 42450192 or by email at support@gomore.fi. If our customer support is closed, we recommend sending us a contact request by email, and we will get in touch with you the next business day. In case of accidents, our customers can contact their chosen road safety service provider.

If the renter wants to extend the reservation during the rental period, this can be done conveniently by continuing the reservation from the rental details. The car owner needs to accept the extension in the same way they accepted the initial rental request because the return time of the car changes. For more information on extending a reservation, you can check here.

When the rental period comes to an end, the renter returns the car to the pick-up location unless another agreement has been made with the car owner. During the car return, the car owner's GoMore app has a pre-filled return contract (from the same section where you filled out the rental contract during handover), documenting the car's return together with the renter.

Just like in the start contract you filled out, the return contract also includes documenting the car's external condition from 8 different angles, as well as recording the odometer reading and fuel level. Additionally, the agreement may include any additional costs incurred during the rental period (e.g., fines, tolls, missing fuel, or agreed-upon cleaning costs), which GoMore automatically charges to the renter's payment card once the return agreement is signed. If the renter has driven more kilometers than the reservation included, these will be automatically charged to the renter's payment card at the end of the rental period, provided that the odometer reading has been recorded in the GoMore app's rental agreement both at the handover and return of the car.

Once the return agreement is filled out, the app provides a separate summary for both parties to review. If everything is clear, both parties sign the return agreement, and the rental ends. After the signatures, GoMore sends a receipt copy of the rental to both parties via email. In addition, the rental history can be viewed at any time in the profile under "Rental bookings" -> Completed rentals."

Payment of earnings and tenant evaluation:

GoMore transfers the car owner's earnings to their GoMore account 24 hours after the end of the rental. After the first rental transaction, the "Earnings" menu will appear in the owner's profile, where they can view their earnings and detailed pricing information for past rentals. From the Earnings menu, the owner also needs to inform GoMore of their bank account number in IBAN format, where they want the earnings to be paid. We make payments every Tuesday and Thursday, and after that, earnings are transferred (depending on the bank) approximately within 3 business days to the account specified by the car owner.

Finally, all that remains is to provide feedback to the other party involved in the rental. You can submit your review within 2 weeks of the rental's conclusion either after the rental has ended from the rental information by clicking the rental in question or through the request we send to the member's email. We hope that all our members remember to provide a review for the other party as promptly as possible after the rental. In the sharing economy and peer-to-peer car rental, trust is crucial (despite our comprehensive insurance and safety procedures), and trust is best built through reviews given by other members. Additionally, a positive review for someone else is sure to bring a smile to both the recipient and the giver of the review!

Good luck with the rentals